Privacy Policy

At Sunset Beach Holiday Park we are committed to protecting your privacy and handling your personal information in an open and transparent way.

Our Privacy Policy sets out how we collect, store and protect personal information across our business. The policy covers personal information provided to use when.

  1. We provide services to our customers
  2. People use our websites or provide information to us
  3. We perform any other activities that form part of the operation of our business.

When handling personal information, we will comply with:

The Privacy Act 1988 (Privacy Act) is the principal piece of Australian legislation protecting the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information in the federal public sector and in the private sector.

By using our website you consent to our privacy policy.

Personal information we collect

Personal information is information or an opinion that identifies an individual.

We collect personal information when you register on our website or fill out a form. When interacting with our website, you may be asked to enter your: name, , phone number, car registration and other personal information.

Examples of Personal Information we may collect include names, addresses, phone, email address, billing information, car registration details, social media details and account details.

We may collect personal information in the following ways:

  1. Directly from our customers
  2. When performing other activities that form part of the operation of our business, but which do not directly form part of providing services to our customers
  3. From users interacting with our social media channels and website, including by use of other web based technologies

We do not collect sensitive information.

Sensitive information is defined in the Australian Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

 

How we use personal information

We use personal information that we collect as permitted by this Privacy Policy for the following reasons:

  1. To provide services to our customers
  2. Understand website traffic and usage
  3. In undertaking research and marketing with our customers and others
  4. To improve, manage and tailor the user experience on our websites
  5. To seek feedback on our services
  6. To facilitate our internal and external business processes, including financial operations and reporting
  7. To notify you about important changes and developments to our services
  8. We do not use personal information for any other purposes unless it is necessary to comply with a legal right or duty.

When will we disclose your information?

  1. We will only disclose your personal information to third parties where you consent to the use or disclosure
  2. We will never disclose or sell your personal information to third parties for advertising purposes or for any other purpose without your authorisation
  3. Third parties that we engage to assist us in providing services to our customers or in the operation of our business
  4. We may also be required to disclose personal information when required by law.

How your personal information is stored

We hold personal information in electronic format. We use a range of operational and technological security measures to protect this information. Your personal information is stored in a manner that reasonably protects it from loss, misuse and from unauthorised access, modification or disclosure.

How long do we store your information for?

  1. We will not keep your information for longer than is required for the purposes for which the information may lawfully be used.
  2. We determine this time period at our discretion
  3. We take all the privacy complaints we receive seriously.

Personal Information

You may request access to your personal information by contacting us at any time. We will respond to such request within a reasonable time of it being received by us. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, relevant and not misleading. If we refuse your request to correct your personal information we will give you written notice in accordance with the Privacy Act including setting out the grounds for refusal. If we refuse your request to correct your personal information, you may request that we associate with your personal information a statement that in your view the information is inaccurate, out of date, irrelevant or misleading. We will take such steps as are reasonable to associate the statement with your personal information in such a way that the statement will be apparent to users of the information.

Complaints

We will acknowledge the receipt of a complaint and will work with you to resolve it. If you would like more information about our process for handling complaints, please contact the Park directly.

Breach notification.

If there is a breach of privacy involving your personal information, we will comply with any legal obligations in the Australian Privacy Act.

For further information about privacy and the protection of privacy, visit:

The Office of Australian Information Commissioner’s website at www.oaic.gov.au

This Policy may change from time to time and is available on our website. Therefore, we encourage you to periodically review this Policy to be informed about how we are protecting your information.